Warrington office: +44 (0)1925 563 843 | Northwich office: +44 (0)1606 604 610

FAQs

How quickly does itglu typically respond to an enquiry?

Our standard response time is 15 minutes, depending on the issue. So you can rest assured that we’ll always get your show back on the road, with as little trouble as possible.

How much does IT support usually cost?

Prices on our services do vary from business to business, due to our bespoke plans. The key benefit of this, however, is that you know that we can put together a package that suits both your company and your budget.

Do you support both PC and Mac?

Absolutely! Our bespoke services give us the flexibility to be able to accommodate all devices and business types.

What is the best way to contact the IT helpdesk?

If you run into problems, you can easily contact us by can also contact the help desk by sending an email to support@itglu.co.uk or calling +44 (0)1925 563843.

What if I am unsatisfied with itglu’s services?

Up to now, we’ve been very successful with client satisfaction, but if you do have any issues, you can contact the support team here.

How long does it typically take for itglu to fix a problem?

This query is subjective, we aim to resolve all basic IT issues within 3 working days. Keeping your business on the move is always our goal, which is why we treat each and every client as our main priority.

Will everything still work if I move desks?

Yes, as long as you stick to the same phone and computer, everything should still work as normal if you move desks around. All you need to do is ensure that you’re close enough to reach a network socket and your cable management is done correctly.

What is a CRM?

A CRM helps SMEs and in-house teams keep customer contact details up to date, track every customer interaction, and manage customer accounts.

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